Shipping & Handling Policy

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).

  • Orders placed after 3:00 PM EST will be processed the following business day.

  • If an item is on backorder or delayed, we will contact you immediately with an estimated shipping date.

Shipping Carriers
We ship primarily through USPS, UPS, and FedEx, selecting the best carrier based on your location, order size, and delivery speed. Expedited shipping options are available at checkout.

Shipping Rates

  • Rates are calculated based on weight, dimensions, and destination.

  • Free shipping may apply to select promotions or minimum purchase amounts, as indicated on product pages.

Tracking Information
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor delivery progress.

Damaged or Lost Packages

  • Please inspect all items upon delivery.

  • If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage.

  • We will file a claim with the carrier and arrange for a replacement or refund.

  • We are not responsible for packages lost or stolen after delivery confirmation, but we will assist in filing claims when possible.

Handling Policy

Packaging Standards

  • All glass, hardware, and window parts are packaged with protective wrapping, reinforced boxes, and corner protection to ensure safe arrival.

  • Large or fragile items may be shipped via freight carriers for added security.

Special Handling Requests

  • For bulk orders, commercial deliveries, or scheduled freight shipments, please contact us at [your email or phone number] prior to purchase.

  • If a lift gate or inside delivery is required, additional charges may apply.

Return & Exchange Policy

Eligibility

  • Returns are accepted within 30 days of purchase for unused, undamaged items in original packaging.

  • Custom-cut glass, special orders, and clearance items are non-refundable unless defective.

Return Process

  1. Contact us at [your email or phone] with your order number and reason for return.

  2. We will provide a Return Authorization (RA) number and instructions.

  3. Ship items back using a trackable service.

  4. Once received and inspected, we will process your refund (minus shipping charges) within 5–7 business days.

Restocking Fee
A 15% restocking fee may apply for non-defective returns.

Defective or Incorrect Items
If you receive the wrong item or a defective product, we will cover the cost of return shipping and send a replacement at no extra charge.