FAQ

  • Do you ship window and door parts nationwide?

    Yes, we ship orders anywhere in the United States. Whether you’re in South Florida or across the country, you can shop online and have your parts delivered right to your door.

  • How do I know which part I need?

    If you’re unsure, simply send us a clear photo of your existing part through our contact form or email. Our team will help identify the correct match so you can order with confidence.

  • Do you sell both residential and commercial parts?

    Yes, we supply parts for both residential homes and commercial properties, covering everything from sliding door rollers to heavy-duty commercial hardware.

  • Can I pick up my order in person?

    Absolutely. We offer curbside pickup at our Miami location. Just choose the pickup option at checkout and we’ll have your order ready.

  • What payment methods do you accept?

    We accept all major credit cards, debit cards, and secure online payment methods for fast and easy checkout.

  • Do you offer installation services?

    Yes, in addition to selling parts, our parent company can provide professional installation for customers in the South Florida area.

  • How long will my order take to ship?

    Orders are typically processed within 1–2 business days. Shipping time depends on the method you select at checkout.

  • Can I return or exchange a part?

    Yes, we have a return policy for unused, unopened items within the stated time frame. Please review our Shipping, Handling & Returns page for details.

  • Do you sell impact-rated parts for hurricane protection?

    Yes, we carry hardware compatible with impact-rated windows and doors that meet Florida building code requirements.

  • Do you offer bulk pricing for contractors?

    We do! Contact us directly for special rates on large or repeat orders.

  • What if I can’t find a part on your website?

    Let us know. We can often source special-order parts even if they’re not listed in our online catalog.

  • Do you sell complete window and door units?

    While this site focuses on parts, we can supply complete window and door systems through our main glass and window service division.

  • Can I get technical help with installation?

    Yes, our team is happy to provide guidance and tips to help you install your purchased parts correctly.

  • Are your parts compatible with older window and door models?

    In most cases, yes. We carry both current and discontinued hardware to fit a wide range of models.

  • Do you have parts for sliding glass doors?

    Yes, we stock rollers, handles, locks, tracks, and more for sliding glass doors.

  • Do you offer warranty on your products?

    Many of our parts come with a manufacturer’s warranty. Please check each product listing for details.

  • How do I measure for the correct replacement part?

    Our product pages include measurement guides, and our team can walk you through the process if you need help.

  • Do you offer expedited shipping?

    Yes, expedited options are available at checkout for faster delivery.

  • Can I track my order?

    Yes, you’ll receive a tracking number by email once your order ships so you can follow it to your door.

  • Do you offer discounts or promotions?

    We occasionally run online sales and promotions—join our mailing list or follow us on social media to stay updated.